I am impressed by Newegg’s handling of my bug report. Most of the time I stop to report a site error there is no indication that anyone reads it at all.
In this case Newegg followed up multiple times, asking pertinent questions. Here is the final resolution:
Thank you for your patience. I was able to relay that information to our Website Team and they were unable to duplicate the issue you encountered. I understand you already made the purchase through another retailer, however I’d like to honor the [promo] on a future purchase from us…
The offer to replace the promo in kind was a nice touch, but I am happier that they actually listened and did some digging.