Newegg resolution

I am impressed by Newegg’s handling of my bug report.   Most of the time I stop to report a site error there is no indication that anyone reads it at all.

In this case Newegg followed up multiple times, asking pertinent questions.  Here is the final resolution:

Thank you for your patience. I was able to relay that information to our Website Team and they were unable to duplicate the issue you encountered. I understand you already made the purchase through another retailer, however I’d like to honor the [promo] on a future purchase from us…

The offer to replace the promo in kind was a nice touch, but I am happier that they actually listened and did some digging.




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