Lite-On failure –> NewEgg fail

Lite-On has a great reputation for quality and performance in optical media burners.  I’ve used them (among others) since the 90s and have never experienced a failure.

But recently the CD head of my Lite-On 24X SATA Internal DVD+/-RW Drive Optical Drive IHAS124-14 fell over after 7 months of very light use.  Maybe 10 burns total?   😦  I started a warranty replacement inquiry with the Amazon seller but figured I’d get a new one on the way.  I’ll use the replacement, if any, as a spare.

So I find the best price for a new one is on NewEgg, $19.99 – $6 promo as listed on their own page.

Screenshot at 2016-05-25 13:01:58

 

Coolio.  Total price (free slow shipping) = $13.99.  So I add it and check out.

The promo goes in fine and subtracts $6 as designed.  I’m happy.

Screenshot at 2016-05-25 12:48:10

I choose paypal payment and do that.  Return to NewEgg for finalization:

Screenshot at 2016-05-25 12:47:46

Umm, what?

I bailed and bought it from Amazon after all.   I’ll send a copy of this blog entry to NewEgg.

Update:  NewEgg responded and is checking it out, asking the right questions.  Props to them.  Hopefully it will help the next guy.

 

 

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One thought on “Lite-On failure –> NewEgg fail

  1. Pingback: Newegg resolution | Moving Back to Point, Texas

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